Privacy Policy

Last updated: December 2, 2025

Travel Planify ("we", "our", "us") is committed to protecting your privacy and personal data. This Privacy Policy explains what information we collect, how we use it, who we share it with, and your rights in relation to that data when you visit https://www.travelplanify.com or book our tours and services.

1. Information we collect

We collect information you provide directly and information automatically collected when you use our website or services.

Information you give us

• Contact details: name, email address, phone number.
• Booking details: tour name, date, time, number of guests, special requests and notes.
• Payment details: when applicable we collect information required to process payments (via third-party payment processors). We do not store full card data on our servers.
• Communications: messages you send to us (email, contact forms, chat), reviews and feedback.

Information collected automatically

• Device & usage data: IP address, browser type, pages visited, referrer, device identifiers, and session data.
• Cookies & similar technologies: to remember preferences, analyze traffic and provide core functionality.

2. How we use your information

• To confirm, manage and fulfill bookings and related communications.
• To process payments and prevent fraud.
• To provide customer support and respond to inquiries.
• To send important notices such as booking confirmations, changes or cancellations.
• To improve our website, services and personalize content.
• To comply with legal obligations and protect our legal rights.

3. Legal basis for processing (EEA / UK GDPR)

If you are in the European Economic Area (EEA) or the UK, we rely on one or more of the following legal bases:

• Contract performance — processing necessary to provide booked services.
• Consent — where you have provided consent (for marketing or non-essential cookies).
• Legitimate interests — for fraud prevention, security, and service improvements (balanced against your rights).
• Legal obligation — where we must process data to comply with the law.

4. Cookies & tracking

Our website uses cookies to make the site work and to improve your experience. You can control cookie preferences via your browser or our cookie banner (if shown).

Typical cookies we use:

• Essential: required for site functionality and booking forms.
• Analytics: help us understand site usage (e.g., pageviews).
• Marketing: used to show relevant offers (only with consent where required).

5. Sharing and disclosure

We do not sell your personal data. We may share information with:

• Service providers and partners (guides, transport companies) to deliver your booking.
• Payment processors and fraud prevention services.
• Legal and regulatory authorities when required by law.
• Acquirers or other parties in the event of a business sale or reorganization (with appropriate safeguards).

6. Third-party services

We use third-party platforms and tools (for example, booking plugins, analytics, email delivery, payment processors). Their processing is governed by their own privacy policies. We recommend reviewing their policies for details.

7. How long we keep your data

We retain personal data as long as necessary to provide services, meet legal obligations, resolve disputes, and enforce our agreements. For bookings we typically retain records for at least 3–7 years to comply with tax and accounting obligations; retention periods may vary by jurisdiction.

8. Your rights

Depending on your jurisdiction, you may have rights including:

• Access: request a copy of your personal data.
• Correction: ask us to correct inaccurate or incomplete data.
• Deletion: request deletion of your personal data (subject to legal exceptions).
• Portability: ask for your data in a structured, machine-readable format.
• Objection and restriction: object to or request restrictions on certain processing (e.g., marketing).
• Withdraw consent: where we process based on consent, you can withdraw it at any time.

To exercise these rights, contact us using the details below. We may ask for information to confirm your identity before responding.

9. Security

We implement reasonable administrative, technical, and organizational safeguards to protect personal data. However, no transmission or storage system is completely secure. If a breach occurs that affects your data, we will follow applicable notification laws.

10. Cross-border transfers

Your data may be processed or stored in countries outside your residence. When transfers occur we use safeguards such as standard contractual clauses or rely on adequacy decisions where available.

11. Children's data

Our services are not directed at children under 16. We do not knowingly collect personal data from children. If you believe we have collected such data, please contact us so we can remove it.

12. Contact us

If you have questions or wish to exercise your rights, contact our Data Protection Officer / support team:

• Email: support@travelplanify.com
• Phone: +212 (your phone)
• Address: Travel Planify — [Insert postal address, city, country]

13. Changes to this privacy policy

We may update this policy occasionally. We will post the updated policy with the "Last updated" date. Significant changes will be communicated where required by law.